The solution successfully reduced incoming calls via Visual IVR at Benesse Corporation’s customer center by 6.6%

Comments from Mr. R. Tanaka, Contact Center Management Dept., Benesse Corporation

Distinctive features of DEC Visual IVR

  • Key features

  • Pricing

Initial price: starts at \1.9 million Monthly charge: starts at \200,000 * We will prepare a quotation as per your system requirements.

  • Pre-implementation period

From 1.5 months * We will develop an estimated time as per your system requirements.

Building on its technological capabilities to develop AI solutions and platforms tailored to client needs, transcosmos will continue to assist clients in providing pleasant support services for their users while enabling clients to manage customer inquiries efficiently. To achieve these goals, transcosmos is committed to back clients in solving all kinds of challenges they may face in operating their contact centers.

  • transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
  • Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc. transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 170 bases across 28 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of the e-commerce market on a global scale, transcosmos provides comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment. Visit us here https://www.trans-cosmos.co.jp/english/

Media Contact

transcosmos inc., transcosmos inc., +81-3-6709-2251, [email protected]

 

SOURCE transcosmos inc.

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