Verizon is one of the leading mobile networks in the United States. With more than 120 million subscribers as of 2020, it is the second-largest company in terms of revenue and userbase after AT&T.
In 2020, Verizon started its Customer experience program that automatically enrolled customers in a data collection program that keeps a tab on information such as websites visited.
Based on this information along with some personal information, they created user profiles based on their interests.Unsurprisingly, many Verizon customers opted out of Customer experience as soon as it was launched.
But according to recent user reports, many say that their settings have reset to default and that they are enrolled in the program once again.
Some say that they are unable to opt out of ‘Custom Experience’, which started sometime in December last year. It looks like the program is a rebranding of the customer experience program.
Many are angry and wondering why Verizon is enrolling users once again without their consent in a data collection program.
Verizon Support has commented on the matter and said that their intention was not to prevent users from changing their privacy settings.
How to opt-out of Verizon’s Custom Experience program
If you are wondering how to opt-out of the recently launched Verizon Custom Experience program, here’s how.
First, you need to login to your Verizon account either on desktop or using the My Verizon app.
For desktop users, select the Account tab and head over to Account Settings and then Privacy Settings. If you are on the mobile app, tap on the Settings icon in the upper right corner and click on Manage Privacy Settings.
There, you will see toggles to opt-out of the Custom Experience and Custom Experience Plus program. Make sure to turn the toggles off and you will be good to go.
As it turns out, these settings are reportedly not applciable to prepaid customers. If you want to learn more about Privacy in general, head here to know more.
Note: We have more such stories in our dedicated Verizon Section so be sure to follow them as well.
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